Send a broadcast campaign safely

Do this before creating a campaign

You need a connected WhatsApp Business Account and an Approved template. For Marketing templates, send only to people who have opted in to receive promotional messages.

Create a broadcast, step by step

1. Open Campaign.
   Where: Left sidebar → Outbound → Campaign. Select Outbound, then choose the Campaign or Broadcast option.
2. Create the campaign.
   Where: the campaign screen. Add a clear internal name and description so your team can identify the campaign later.
3. Choose an approved template.
   Where: the template selector. Select a template with the status Approved. Pending or rejected templates cannot be sent.
4. Choose the audience.
   Where: the audience section. Choose all contacts, a segment, or a manual selection. For your first test, choose only your internal test segment.
5. Map template variables.
   Where: the variable-mapping section. Match each template variable to the right contact field, such as name or order ID.
6. Schedule or send.
   Where: the final campaign action. Choose a schedule or send now only after reviewing the audience and preview carefully.
7. Monitor the result.
   Where: the campaign detail page. Check sent, delivered, read, and failed counts after the campaign begins.

Final safety check