What it is
Structured content for bots and agents.
Tenant menu: Automate → Response resources
As a partner
Use for FAQ libraries localized per client industry.
Step-by-step (for your customers)
Create resource groups and items.
Reference from automation nodes.
Update centrally — flows pull latest content.
Common mistakes
Skipping WABA connection before using this feature.
Missing role permissions — if menu item is hidden, check agent role in Admin.
Testing with production contacts before validating in a small test segment.
Related
Integrate WABA
Dashboard overview