What it is
Saved text snippets agents insert in WA Chat — faster responses, consistent brand voice.
Tenant menu: Outbound → Quick replies
Step-by-step (for your customers)
Create quick reply — short title + full message body.
Optional: attach media or variables ({{name}}).
Organize by category (support, sales, FAQ).
In WA Chat, type / or click quick reply icon — select snippet.
Edit before sending if needed.
Best practices
Keep snippets under 1024 characters for readability
Version control — update outdated pricing snippets
Train agents on when to use template vs quick reply (24h window rules)
Related
WA Chat inbox
Reply materials
Message templates