What it is
WhatsApp commerce order inbox.
Tenant menu: Connect → Orders
As a partner
Requires product catalog sync.
Step-by-step (for your customers)
Enable catalog and commerce in Meta.
Incoming orders appear in Orders list.
Update status.
Link order to contact automatically.
Common mistakes
Skipping WABA connection before using this feature.
Missing role permissions — if menu item is hidden, check agent role in Admin.
Testing with production contacts before validating in a small test segment.
Related
Integrate WABA
Dashboard overview