What it is
Images, PDFs, video for messages.
Tenant menu: Outbound → Media
As a partner
Host large assets on CDN if needed — library stores on your API storage.
Step-by-step (for your customers)
Upload files within Meta size limits.
Insert from library in chat or automation media nodes.
Reuse across templates where header media required.
Common mistakes
Skipping WABA connection before using this feature.
Missing role permissions — if menu item is hidden, check agent role in Admin.
Testing with production contacts before validating in a small test segment.
Related
Integrate WABA
Dashboard overview