What it is
Before creating Click-to-WhatsApp campaigns, tenants synchronize Facebook Pages and Ad Accounts into Wtflo.
Who does this
Tenant marketing admin after Connect Facebook.
Prerequisites
CTWA prerequisites complete
Tenant clicked Connect Facebook and granted ads permissions
Step-by-step
Open Click To WhatsApp Ads.
If not connected, click Connect Facebook — complete Meta popup.
Click Sync Ads (or Sync on asset panel).
Wtflo fetches Pages and Ad Accounts via Graph API.
Review synced list:
Page name and ID
Ad account name, status (Active / inactive)
Payment method indicator
Key management features
Feature Use
Account search Filter long ad account lists
Status monitoring Confirm account Active before spending
Manage Campaigns Open campaign hierarchy for an account
Periodic re-sync
Click Sync Ads after changes in Facebook Ads Manager (new ad account, Page role changes, payment updates).
Verify it works
At least one Active ad account with valid payment method.
Page linked to tenant's WABA appears in list.
Manage Campaigns opens without permission errors.
Common mistakes
Mistake Fix
Empty ad account list User lacks ad account role — assign in Business Manager
Inactive account Add payment method in Ads Manager
Stale data Re-sync after Meta changes
Wrong Facebook user Disconnect and reconnect with correct admin
Related
Create a CTWA campaign
CTWA troubleshooting