What it is
Let customers book slots via chat.
Tenant menu: Automate → Appointment booking
As a partner
Google account connection recommended for calendar sync.
Step-by-step (for your customers)
Configure services, duration, availability.
Connect Google Calendar if sync enabled.
Share booking link or trigger from bot.
Manage appointments list.
Common mistakes
Skipping WABA connection before using this feature.
Missing role permissions — if menu item is hidden, check agent role in Admin.
Testing with production contacts before validating in a small test segment.
Related
Integrate WABA
Dashboard overview